Your privacy matters to w500. This Policy explains exactly what personal data we collect, how we use it, and the rights you hold as a Filipino player on our platform.
This Privacy Policy ("Policy") describes how w500 ("w500," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes personal data in connection with your access to and use of the w500 online casino platform at https://w500.win (the "Platform"), including all associated gaming services, customer support channels, marketing communications, and financial transaction services.
w500 is committed to protecting the privacy and personal data of all users, with particular regard for players based in the Philippines. This Policy is drafted in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC).
By registering an account on the w500 Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, please discontinue use of the Platform and contact us to close your account.
This Policy applies to all w500 players regardless of their location within the Philippines, including users in Metro Manila, Cebu, Davao, Iloilo, Cagayan de Oro, and all other regions of the archipelago.
For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal data is w500, operating the Platform at https://w500.win. For all data privacy inquiries, requests, and complaints, you may contact our Data Protection Officer (DPO) through the channels listed in Section 13 of this Policy.
w500 collects personal data through various means in connection with your use of the Platform. The categories of personal data we may collect include:
| Data Type | Description |
|---|---|
| IP Address | Used for geolocation verification, fraud detection, and access control |
| Device Identifiers | Browser type, operating system, screen resolution, device model |
| Session Logs | Login timestamps, session durations, page navigation patterns |
| Cookies | See Section 8 for full cookie policy details |
Records of communications between you and w500 customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.
w500 uses the personal data we collect for the following purposes:
w500 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:
w500 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
w500 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory retention obligations. Specific retention periods include:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with w500's data disposal procedures.
w500 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your login session, detect fraud, and analyse Platform performance. The types of cookies we use include:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the w500 Platform, including your ability to log in and play games.
w500 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
While w500 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying w500 immediately if you suspect any unauthorised access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by w500:
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. w500 will respond to all valid data subject requests within thirty (30) days of receipt.
The w500 Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. w500 does not knowingly collect or process the personal data of individuals under the age of 21. If we become aware that personal data has been collected from an underage user, we will immediately suspend the associated account, delete the collected data, and return any deposited funds to the verified payment source.
If you believe that a minor has registered an account on the w500 Platform, please contact us immediately at [email protected].
w500 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email notice or a prominent notification on the Platform at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.
For all data privacy inquiries, data subject rights requests, or complaints, please contact the w500 Data Protection Officer through the following channels:
Please include "Data Privacy Request" in the subject line of any email inquiry. Our team will acknowledge receipt within two (2) business days and provide a full response within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Every byte of data exchanged between your device and w500 is protected by SSL/TLS encryption. Your credentials, financial details, and personal information are never transmitted in plain text.
w500's data practices are designed in accordance with the Philippine Data Privacy Act of 2012 (RA 10173). Your rights as a Filipino data subject — access, rectification, erasure, and portability — are fully respected.
w500 never sells, rents, or trades your personal data to third parties for their own marketing or commercial purposes. Your information is used only for the services you signed up for.
Two-factor authentication is available to every w500 account holder. Enabling 2FA adds a critical security layer that protects your account — and your linked GCash or Maya details — from unauthorised access.
w500 only retains your personal data for as long as legally required. Once the applicable retention period expires, your data is securely deleted or anonymised — not held indefinitely.
w500 has a designated Data Protection Officer reachable via live chat or email. Filipino players can exercise their data subject rights directly — access requests, corrections, and deletion requests all handled within 30 days.
Thousands of Filipino players trust w500 with their data every day — because we earn that trust through transparency and genuine security.
21+ only. Please play responsibly. w500 supports responsible gaming.